Support Center

Getting Started 4

• [VIDEO] Logging in to SafePACS
• [VIDEO] After logging in for the first time
• What are 'Personal Lists'?
• [VIDEO] How do I install java?

FAQ 1

• How can I contact SafePACS?

How to 7

• [VIDEO] How to clear the cache in Internet Explorer
• [VIDEO] How to clear the cache in FireFox
• [VIDEO] How to clear the cache in Google Chrome
• How Users Can Register Experts On Their Behalf
• How to clear the Java cache

View all 7

The Case Management Console 6

• How do I access or open an existing case so I can upload studies and assign experts?
• How do I search for a specific case?
• Why is the Discovery Date for one of my cases red?
• Why is the Discovery Date for one of my cases red?
• How do I extend the expiration date of my case?

View all 6

Adding Cases 2

• How do I add a new case?
• What information is required to add a new case?

CaseCredits 6

• What are CaseCredits?
• How do I see how many available CaseCredits I have in my account?
• How much do CaseCredits cost?
• Can I still purchase CaseCredits if I do not have a PayPal account?
• Do you store my credit card information when I purchase CaseCredits?

View all 6

Upload Imaging Studies 8

• [VIDEO] How do I upload imaging studies from a disc to a case?
• Explaining the Import DICOM Files Window
• Using the Web Uploader
• Web Diagnostic Upload from a Windows CD/DVD or USB Drive
• Web Diagnostic Upload From a Windows Hard Drive

View all 8

View Imaging Studies 11

• [VIDEO] How do I view multiple studies at the same time?
• [VIDEO] How do I compare studies side-by-side in the viewer?
• Why is there a yellow box around some of the images?
• What is a Case Access code?
• The viewer is running very slowly or seems to freeze

View all 11

Print Imaging Studies 0

Inviting Experts to a Case 3

• How do I invite an expert to my case?
• Does the expert I invite to my case need to be a registered member of SafePACS?
• [VIDEO] Adding experts to your personal list - 2 Methods

Assigning Studies to Experts 3

• Can I assign studies to experts at the time that I invite them to my case?
• How do I assign or unassign studies to an expert that I invited previously to a case?
• How do I notify experts that I've assigned them studies to review?

Adding Shared Users 5

• What is a shared user?
• How do I add a shared user?
• [VIDEO] Adding a shared user to your personal list
• [VIDEO] How to change a shared user's permissions?
• How to restrict a shared user to only have uploading rights

Uploading Documents 1

• Upload documents, such as radiology reports, to your studies

The CD Importer Dialog 0